PRIVACY POLICY, DATA PROTECTION AND SERVICE STANDARDS FOR FACTS &
FICTION STORYTELLING MAGAZINE:
For subscribers to Facts & Fiction storytelling magazine we store your address and email address
locally in a secure database in order to fulfil our contract to you (i.e. your subscription), and so we
can contact you about your subscription and the magazine. We do not store personal or financial
information and we do not disclose any information to third parties.
We might also send you related information regarding the editor (Pete Castle, storyteller) but it will
be relevant info about storytelling, books, gigs etc. and it will only be very occasional. We take
care not to include material likely to be regarded as junk mail and frequency of emails is usually
only 2 or 3 times a year. (You are at liberty to opt out of these by pressing the unsubscribe button on
any message or simply by sending a message.)
Cookies are used on our shop site to keep track of the contents of your shopping basket once you
have selected an item. We retain the contact information you provide through the ordering process
in accordance with the Data Protection Act 1998. Information we collect is used only to facilitate
delivery of your order and we do not disclose any information to third parties.
PAYMENT SECURITY
Card payments are processed securely online by PayPal.
DELIVERY POLICY
Magazines are sent by 2 nd class post or airmail and we aim that they will arrive on or before the
quarterly cover date (although we cannot be responsible for the vagaries of the worldwide postal
system!). We ship all CDs and books by Royal Mail within the UK and by Airmail to the rest of the
world. Quoted prices include postage and packing.
CANCELLATION, REFUND AND RETURNS POLICY
Magazine Subscriptions: Magazine Subscriptions are non-refundable.
CDs and other products: We will exchange products or give a refund within 14 days of receipt if
they prove faulty or not as described.
RETURN PROCEDURE
In the first instance please contact us and tell us what the situation is and then we can tell you how
to proceed.
RETURN ADDRESS: Facts & Fiction, 12 Mill View, Belper, Derbyshire, UK. DE56 1FE
These policies do not affect your statutory rights.
PRIVACY POLICY, DATA PROTECTION AND SERVICE STANDARDS FOR PETE
CASTLE, FOLK SINGER and STORYTELLER
If you sign up for the newsletter, fill in a contact form at a gig or if you buy books or CDs from the
web site shop you will be added to a secure data base so that we can keep in touch.
The only details we store are your email address and the area in which you live (i.e. the country if
you are overseas or the region – North of England, the South West etc if you are in the UK) This is
simply so that we can deliver relevant info and don't send you news of a gig happening round the
other side of the world!
We do not store personal or financial information and we do not disclose any information to third parties.
You will not be inundated with emails – the newsletter appears just 2 or 3 times a year and apart
from that there might just be news of a local gig or a new publication or recording.
We take care not to include material likely to be regarded as junk mail. (You are at liberty to opt out
at any time by pressing the unsubscribe button on any message or simply by sending a message.)
Cookies are used on our shop site to keep track of the contents of your shopping basket once you
have selected an item. We retain the contact information you provide through the ordering process
in accordance with the Data Protection Act 1998. Information we collect is used only to facilitate
delivery of your order and we do not disclose any information to third parties.
PAYMENT SECURITY
Card payments are processed securely online by PayPal.
DELIVERY POLICY
Magazines are sent by 2 nd class post or airmail and we aim that they will arrive on or before the
quarterly cover date (although we cannot be responsible for the vagaries of the worldwide postal
system!). We ship all CDs and books by Royal Mail within the UK and by Airmail to the rest of the
world. Quoted prices include postage and packing.
CANCELLATION, REFUND AND RETURNS POLICY
Magazine Subscriptions: Magazine Subscriptions are non-refundable.
CDs and other products: We will exchange products or give a refund within 14 days of receipt if
they prove faulty or not as described.
RETURN PROCEDURE
In the first instance please contact us and tell us what the situation is and then we can tell you how
to proceed.
RETURN ADDRESS: Pete Castle, 12 Mill View, Belper, Derbyshire, UK. DE56 1FE
These policies do not affect your statutory rights.